How to Customize Your Offender Management Solution

When selecting a new offender management solution, flexibility matters. Every jail or correctional facility has its policies, workflows, and reporting needs, and too often, systems force agencies to adapt their operations to fit the software.

That’s where Offender360™ from Harris Corrections stands out.

Built on the Microsoft Power Platform, Offender360™ delivers a hybrid approach: a powerful platform that can be tailored to your needs. Your agency can customize the offender management solution to match your needs today and scale for tomorrow.

Here’s how Offender360™ empowers agencies to customize smarter, faster, and more affordably.

What Is a Low-Code/No-Code Platform?

Traditionally, customizing your software meant waiting for your provider to create and release items in their future updates. This took time, and often, a provider wasn't able to make the changes needed. Low-code/no-code platforms flip the script by giving non-technical users the ability to:

• Modify forms and workflows

• Build reports and dashboards

• Automate tasks

• Integrate with other tools

Microsoft’s Power Platform, including Power Apps, Power BI, Power Automate, and Dataverse, powers the Offender360™ ecosystem. This means your team can configure, build, and scale your offender management solution from a single, unified platform.

Custom Workflows Built by Your Team

Every agency handles bookings, classifications, incidents, and releases a little differently. With Offender360™, you can:

• Define and automate workflows (e.g., classification scoring, medical alerts, inmate transfers)

• Assign roles and permissions based on staff duties

• Route approvals or alerts to the right users instantly

For example, a facility may want to require additional review for high-risk inmate classifications. With Offender360™, you can easily build this rule into your workflow. 

Real-Time Reporting That Reflects Your Priorities

Reporting is one of the biggest headaches for agencies using inflexible systems. Offender360™ solves this with Power BI integration, allowing staff to:

• Create custom dashboards for housing, incidents, classifications, and more

• Automate daily, weekly, or monthly reports

• Share role-based insights with leadership, compliance teams, or external stakeholders

Want to see trends in inmate behavior? Track average booking times? Monitor release delays? All of this can be visualized and shared using interactive reports.

Forms and Fields Tailored to Your Operations

Do you need to track veteran status, mental health flags, or community supervision requirements? Offender360™ lets your team create:

• Custom fields to capture agency-specific data

• Unique intake and release forms

• Role-based views to reduce clutter for different user types

All of these configurations are built on top of a standardized data model, meaning you never lose compatibility with system updates or integrations.

Benefits of Offender360's Configuration Model

Offender360™ combines the best of both worlds:

• Packaged functionality for common correctional workflows

• Configurability to match your agency’s exact needs

• Enterprise-grade stability with ongoing updates and support

This hybrid approach gives your agency speed, flexibility, and peace of mind.

Don’t Settle for One-Size-Fits-All

When your operations are unique, your offender management solution should be too. With Offender360™, you don’t have to compromise between functionality and flexibility. You can have a system that works the way you do and grows as your needs evolve.

Want to see how easy it is to customize Offender360™? Schedule a demo or consultation today and see how it fits your agency’s needs from day one.